We provide application support services on the platforms, SAP ERP HCM, SAP SuccessFactors, Microsoft D365 for Talent, with the aim of helping our Customers to use the various HCM applications as well as on Travel platforms such as: SAP Concur, Microsoft D365 for operations and Infor XM Travel; providing a valid support to users and carrying out all the activities that aim to make the solutions more usable and efficient within the company procedures.
With the right professionalism and a wealth of certified skills and abilities, we are able to propose a service offer with SLA (Service Level Agreement) specific for the application support that touches various areas:
The application support services are provided through the collaboration of multiple teams and resources, located in the Baveno, Lainate and Bologna offices. The teams are coordinated by an Altea People Service Manager who has the task of monitoring and verifying, through the use of specific KPIs, the quality of the services provided.
The service is available from Monday to Friday from 9.00 to 18.00 through different channels:
For support services, in times with different time windows, please contact us.
Guarantee of technological innovation, quality of service, certified skills and a great passion for the success of the customer, these are the peculiarities that the Altea People consultants make available to our customers.